Refund and Cancellation policy

Refund Policy for Lamp Junction

At Lamp Junction, we strive to ensure your satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help with our comprehensive refund policy. Please read the following terms carefully.

Cancellation Policy

Orders can only be canceled if:

• The request is made before the order is shipped.
• Cancellation requests must be submitted through email or our customer support team.

If the order has already been shipped, the Refund and Non-Return Policy will apply.

 Eligibility for Refunds

Refunds are available under the following conditions:

• The product must be unused, in its original condition, and with all packaging, tags, and accessories intact.
• A refund request must be initiated within 7 days of delivery.
• Proof of purchase (order confirmation or receipt) is required to process refunds.

Non-Refundable Items

The following items are not eligible for refunds:

• Products purchased on sale or during promotional events (unless defective).
• Items showing signs of use, wear, or damage.
• Products cannot be returned or refunded due to dissatisfaction with color, size, or general dislike, as accurate descriptions and specifications are provided at the time of purchase.

 Refund Process

1. Initiating a Refund Request: To start a refund, contact our customer support team at customercare@lampjunction.com or +91 99103 33816 with your order details and reason for the request.
2. Product Inspection: Once your return is received, our team will inspect the product to verify its condition. You will be notified of the status of your refund.
3. Approval and Processing: If your refund is approved, it will be processed within 7-10 business days. The refund will be credited to your original payment method.

 Shipping Costs

• Refunds do not include original shipping charges unless the return is due to a defective or incorrect product.
• Customers are responsible for return shipping costs unless otherwise stated.

 Defective or Damaged Products

If you receive a defective or damaged product, contact us immediately at customercare@lampjunction.com or +91 99103 33816. Please provide details and, if possible, photographs of the damage. We will arrange for a replacement or refund at no additional cost to you.

 Contact Us

For any questions or concerns about our Refund Policy, please reach out:

Lamp Junction
Email: Customercare@Lampjunction.com
Phone: 9910333816
Address: 79/1, Shyam farm , Dera village, New Delhi-110074

Thank you for shopping with Lamp Junction. Your satisfaction is our priority, and we’re committed to providing a seamless experience.